Article ID: 938906 - View products that this article applies to.
On a Windows Vista-based computer, when you run the NetProj.exe utility to connect to a network projector, you receive the following error message:
The computer cannot successfully connect to the network projector.
The network projector is unable to display your desktop at the current screen resolution. Please lower the screen resolution and try to connect again.
This problem occurs if the computer's screen resolution is higher than the screen resolution that the network projector supports.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfix informationA hotfix is available to resolve this problem. After you apply this hotfix, the NetProj.exe file automatically changes the computer's current screen resolution to a screen resolution that the network projector supports before the computer is connected to the network projector.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesThere are no prerequisites for installing this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Registry informationYou do not have to make any changes to the registry to use this hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit version
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Windows Vista, 64-bit version
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For information about Windows Network Projector, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/Aa934598.aspxFor more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 938906 - Last Review: October 8, 2011 - Revision: 3.0