You are currently offline, waiting for your internet to reconnect

FIX: Windows Media Player cannot synchronize media to an MTP-capable device on a Windows-Vista based computer

On a Windows Vista-based computer, when you connect a Media Transfer Protocol-capable (MTP-capable) device, Windows Media Player cannot synchronize media to the device.
Based on the MTP specification, all class-specific requests are sent to targeting interface 0. This can be a problem for composite USB devices that send class-specific requests to the matching class interface. The hotfix that is described in the "Resolution" section assigns the correct interface number for MTP requests.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

The following files are available for download from the MicrosoftDownload Center:
Windows Vista, 32-bit versions (all languages)
DownloadDownload the Windows6.0-KB939211-v2-x86.msu package now.
Windows Vista, 64-bit versions (all languages)
DownloadDownload the Windows6.0-KB939211-v2-x64.msu package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

Article ID: 939211 - Last Review: 05/13/2008 22:39:40 - Revision: 2.0

Windows Vista Ultimate, Windows Vista Home Premium, Windows Vista Home Basic, Windows Vista Enterprise, Windows Vista Business

  • kbvistasp1fix kbfix KB939211