Some provisioning requests do not work, and you receive a "0xc220140b" error message after you install Windows Server 2003 Service Pack 2 on a server that is running Microsoft Solution for Hosted Messaging and Collaboration
This article has been archived. It is offered "as is" and will no longer be updated.
After you install Windows Server 2003 Service Pack 2 (SP2) on a server that is running Microsoft Solution for Hosted Messaging and Collaboration, some provisioning requests do not work. Additionally, you receive an error message that resembles the following error message:
<errorContext description="Only one top level element is allowed in an XML document." code="0xc220140b" executeSeqNo="2">
Additionally, you may receive an error message that resembles the following error message:
This problem occurs for one of the following reasons:
You install Windows Server 2003 SP2 on the server that is running the Microsoft Provisioning Server (MPS) engine.
You install the Windows Server 2003 update that is described in the following article in the Microsoft Knowledge Base:
936021 Description of the security update for Microsoft XML Core Services 3.0: August 14, 2007
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the "Date and Time" item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.