Error message when you try to install Benefits Self Service in Business Portal in Microsoft Dynamics GP: "An exception occurred during the Commit phase of the installation"

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Symptoms
When you try to install Benefits Self Service in Business Portal in Microsoft Dynamics GP, you receive the following error message:
An exception occurred during the Commit phase of the installation. This exception will be ignored and installation will continue. However, the application might not function correctly after installation is complete.
This problem occurs if the Microsoft SQL Server sort order is "Binary Case-Sensitive" in Business Portal. This problem occurs in Business Portal in Microsoft Dynamics GP 10.0. This problem also occurs in Business Portal 3.0.
Status

Microsoft Dynamics GP 10.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Microsoft Dynamics GP 9.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
To install Benefits Self Service in Business Portal in Microsoft Dynamics GP 10.0, you must use a SQL Server sort order other than "Binary Case-Sensitive."
BP case sensitive
Properties

Article ID: 939304 - Last Review: 01/14/2015 07:48:40 - Revision: 5.0

  • Microsoft Dynamics GP 9.0
  • Business Portal 3.0
  • kbnosurvey kbarchive kbbug kbexpertiseadvanced kbmbsinstallation kbgreatplainsbp kberrmsg kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB939304
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