Stop error message when a client logs off from a Terminal Services session on a Windows Server 2003-based terminal server: "Stop 0x000000ab"

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
On a Windows Server 2003-based server that has Terminal Server enabled, you may receive the following Stop error message after a client logs off from a Terminal Services session:
Stop 0x000000ab (parameter1, parameter2, parameter3, parameter4)
SESSION_HAS_VALID_POOL_ON_EXIT
Note The four parameters in this Stop error message vary. Not all "Stop 0x000000ab" error messages are caused by this problem.

Additionally, the following event is logged in the System log:

Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ab (parameter1, parameter2, parameter3, parameter4). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

Cause
This problem occurs because of an error in the Adobe Acrobat PDFWriter driver (Pdfkd.dll).
Workaround
To work around this problem, uninstall the Acrobat PDFWriter driver.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
The following are details about the Acrobat PDFWriter driver:

OEM: Acrobat PDFWriter
Version: 2
Name: Acrobat PDFWriter
Environment: Windows NT x86
Driver DLL: %SystemRoot%\system32\spool\DRIVERS\W32X86\2\PDFKD.DLL
Driver file date: Wednesday, June 11, 1997 6:16:44 PM (0 ms) Pacific Daylight Time

Note Other builds of version 2 of this driver may also have this problem.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 939442 - Last Review: 01/16/2015 02:25:29 - Revision: 2.0

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
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