Agent approval problems may occur when you run System Center Essentials 2007 in Service Provider mode

This article has been archived. It is offered "as is" and will no longer be updated.
When you run Microsoft System Center Essentials 2007 in Service Provider mode, you may experience the following symptoms that are related to agent approval.

Symptom 1

After a System Center Essentials 2007 server is configured to Service Provider mode, computers that are managed by the Operations Manager server must be discovered and then approved in Operations Manager. However, it may take several hours to approve these newly discovered computers.

Symptom 2

Consider the following scenario. An agent is approved by System Center Essentials 2007 for an Operations Manager server. Later, the agent is reinstalled and discovered by another Operations Manager server. In this scenario, System Center Essentials 2007 cannot approve this agent for the second Operations Manager server.
To resolve this problem, apply the following file on each server that hosts a System Center Essentials 2007 Management Server role:
After you apply this hotfix, it will usually take several minutes to approve agents that Operations Manager discovers through System Center Essentials 2007.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

Some System Center Essentials 2007 services will automatically restart during the installation process. After you apply this hotfix, you must restart the OpsMgr Health Service on the server that is running System Center Essentials 2007.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Essentials 2007, x86-based version
File nameFile versionFile sizeDateTimePlatform,05629-06-200709:31x86
System Center Essentials 2007, x64-based version
File nameFile versionFile sizeDateTimePlatform,05629-06-200709:34x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 939606 - Last Review: 01/15/2015 01:23:19 - Revision: 1.1

Microsoft System Center Essentials 2007, Microsoft System Center Operations Manager 2007

  • kbnosurvey kbarchive kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB939606