You experience a delay in fetching "Actions for Tasks" and "Actions for Reports" for a selected row in System Center Operations Manager 2007

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Consider the following scenario:
  • You are running Microsoft System Center Operations Manager 2007.
  • In the Operations Console, you select a row in any of the available views. You do this to fetch "Actions for Tasks" and "Actions for Reports" for the selected row.
In this scenario, you experience an unexpected delay. Specifically, it may take more than 10 seconds for the "Actions for Tasks" and the "Actions for Reports" to be fetched.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the Operations Manager service will be automatically restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

You must apply this hotfix to all management servers that are running the System Center Operations Manager 2007 Operations Console. To do this, follow these steps:
  1. Copy the Systemcenteroperationsmanager2007-rtm-kb939769-x86-amd64-enu.msi file either to a local folder or to an available shared network folder.
  2. Run the Systemcenteroperationsmanager2007-rtm-kb939769-x86-amd64-enu.msi file locally.

    Note You can run this file either from Windows Explorer or at a command prompt. The hotfix installation process restarts the Operations Manager service.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.192,166,78419-Jul-200718:26Not Applicable
Microsoft.enterprisemanagement.operationsmanager.resources.dll6.0.5000.1936,86419-Jul-200718:26Not Applicable
Microsoft.enterprisemanagement.operationsmanager.sdkbin.dll6.0.5000.192,166,78419-Jul-200718:26Not Applicable
Microsoft.enterprisemanagement.ui.administration.dll6.0.5000.192,019,32819-Jul-200718:27Not Applicable
Microsoft.enterprisemanagement.ui.administration.resources.dll6.0.5000.191,462,27219-Jul-200718:27Not Applicable
Microsoft.enterprisemanagement.ui.authoring.dll6.0.5000.195,734,40019-Jul-200718:27Not Applicable
Microsoft.enterprisemanagement.ui.authoring.resources.dll6.0.5000.193,674,11219-Jul-200718:27Not Applicable
Microsoft.enterprisemanagement.ui.consoleframework.resources.dll6.0.5000.19286,72019-Jul-200718:27Not Applicable,622,01619-Jul-200718:27Not Applicable,28819-Jul-200718:27Not Applicable,395,58419-Jul-200718:27Not Applicable,798,14419-Jul-200718:27Not Applicable,871,29619-Jul-200718:27Not Applicable,371,58419-Jul-200718:27Not Applicable,91219-Jul-200718:27Not Applicable
System Center Operations Manager 2007, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.192,166,78419-Jul-200718:28Not Applicable
Microsoft.enterprisemanagement.operationsmanager.resources.dll6.0.5000.1936,86419-Jul-200718:28Not Applicable
Microsoft.enterprisemanagement.operationsmanager.sdkbin.dll6.0.5000.192,166,78419-Jul-200718:28Not Applicable
Microsoft.enterprisemanagement.ui.administration.dll6.0.5000.192,019,32819-Jul-200718:29Not Applicable
Microsoft.enterprisemanagement.ui.administration.resources.dll6.0.5000.191,462,27219-Jul-200718:29Not Applicable
Microsoft.enterprisemanagement.ui.authoring.dll6.0.5000.195,734,40019-Jul-200718:29Not Applicable
Microsoft.enterprisemanagement.ui.authoring.resources.dll6.0.5000.193,674,11219-Jul-200718:29Not Applicable
Microsoft.enterprisemanagement.ui.consoleframework.resources.dll6.0.5000.19286,72019-Jul-200718:29Not Applicable,622,01619-Jul-200718:29Not Applicable,28819-Jul-200718:29Not Applicable,395,58419-Jul-200718:29Not Applicable,798,14419-Jul-200718:29Not Applicable,871,29619-Jul-200718:29Not Applicable,371,58419-Jul-200718:29Not Applicable,91219-Jul-200718:29Not Applicable
Momperfsnapshothelper.exe6.0.5000.047,10419-Jul-200718:29Not Applicable
Momperfsnapshothelperproxy.dll6.0.5000.011,77619-Jul-200718:29Not Applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 939769 - Last Review: 01/15/2015 15:34:04 - Revision: 1.1

Microsoft System Center Operations Manager 2007

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