Article ID: 940086 - View products that this article applies to.
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If you use two universal serial bus (USB) streaming-video cameras at the same time on a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you may receive the following Stop error message:
This problem occurs when the capture program that you use closes.
STOP 0x000000FE (Parameter 1Parameter 2Parameter 3Parameter 4)
This problem occurs when the USB streaming-video cameras use the Usbcamd2.sys file to provide full support for USB streaming-video cameras. When you use two USB streaming-video cameras, a synchronization issue may occur with the Usbcamd2.sys file.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, Windows XP SP2 must be installed on the computer.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Error code 0x000000FE indicates that an error occurred in the Usbcamd2.sys file.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/940984/ )Stop error message if you use two USB streaming-video cameras on a Windows XP Service Pack 2-based computer: "STOP 0x0000000A"