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USB devices do not work after you disconnect and then reconnect a USB hub from a computer that is running Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Symptoms
When you disconnect a USB hub from a Windows XP-based computer, and then you reconnect the USB hub, USB devices that are connected to the USB hub do not work. Additionally, when you connect additional USB devices to the USB hub, the additional devices are not detected, and they do not work. This problem may occur only occasionally.

Note The USB hub may be integrated into a docking station or into a port replicator. Therefore, you may also experience this problem when you disconnect a portable Windows XP-based computer from a docking station or from a port replicator, and then you reconnect the computer. When you reconnect the computer, USB devices that are connected to the docking station or to the port replicator do not work.
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Usbhub.sys5.1.2600.318159,39219-Jul-200710:33x86
Workaround
To work around this problem, restart the computer.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 940514 - Last Review: 06/21/2014 13:41:00 - Revision: 3.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional, Microsoft Windows XP Tablet PC Edition

  • kbautohotfix kbfix kbexpertiseinter kbqfe kbHotfixServer KB940514
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