Outlook 2007 security warning: "The name of the security certificate is invalid or does not match the name of the site"
When you start Microsoft Office Outlook 2007, and then try to connect to a mailbox that is hosted on a mailbox server that is running Microsoft Exchange Server 2007 or Exchange Server 2010, you receive the following security warning:
Note This scenario applies only to Outlook clients that connect to Exchange from inside the local network. This scenario does not apply to remote Outlook clients that connect to Exchange by using Outlook Anywhere.
The name of the security certificate is invalid or does not match the name of the site.
This issue occurs if the following conditions are true:
- You replace the default self-signed Exchange Server 2007 certificate or Exchange Server 2010 certificate with a different certificate.
Note The Setup program in Exchange Server 2007 or in Exchange Server 2010 creates a default self-signed certificate when Exchange Server 2007 or Exchange Server 2010 is installed.
- The common name on the replacement certificate does not match the fully qualified domain name (FQDN) of the URL that is stored in the following objects:
- The Service Connection Point object for the Autodiscover service
- The InternalUrl attribute of Exchange Web Service (EWS)
- The InternalUrl attribute of the Offline Address Book Web service
- The InternalUrl attribute of the Exchange unified messaging (UM) Web service
https://NetBIOS_name.contoso.com/autodiscover/autodiscover.xmlThis may differ from the host name that is used in the FQDN of the replacement certificate. For example, the replacement certificate may have an FQDN that resembles the following FQDN:
mail.contoso.comThis issue causes a name mismatch error to occur. Therefore, you receive the security warning message when you try to connect Outlook 2007 or Outlook 2010 to the mailbox.
To resolve this issue, change the URLs for the appropriate Exchange 2007 or 2010 components. To do this, follow these steps:
Note This resolution has to be applied by an administrator. If you are not the administrator, contact your administrator.
- Start the Exchange Management Shell.
- Change the Autodiscover URL in the Service Connection Point. The Service Connection Point is stored in the Active Directory directory service. To change this URL, type the following command, and then press Enter: Set-ClientAccessServer -Identity CAS_Server_Name -AutodiscoverServiceInternalUrl https://mail.contoso.com/autodiscover/autodiscover.xmlNoteContoso is a fictional company used as an example company and domain. You have to change it to your domain in this command.
- Change the InternalUrl attribute of the EWS. To do this, type the following command, and then press Enter: Set-WebServicesVirtualDirectory -Identity "CAS_Server_Name\EWS (Default Web Site)" -InternalUrl https://mail.contoso.com/ews/exchange.asmxNote Contoso is a fictional company used as an example company and domain. You have to change it to your domain in this command.
- Change the InternalUrl attribute for Web-based Offline Address Book distribution. To do this, type the following command, and then press Enter: Set-OABVirtualDirectory -Identity "CAS_Server_name\oab (Default Web Site)" -InternalUrl https://mail.contoso.com/oabNote Contoso is a fictional company used as an example company and domain. You have to change it to your domain in this command.
- Change the InternalUrl attribute of the UM Web service. To do this, type the following command, and then press Enter: Set-UMVirtualDirectory -Identity "CAS_Server_Name\unifiedmessaging (Default Web Site)" -InternalUrl https://mail.contoso.com/unifiedmessaging/service.asmxNote Contoso is a fictional company used as an example company and domain. You have to change it to your domain in this command.Note This command is required only in an Exchange 2007 environment. This command no longer exists in an Exchange 2010 environment. Instead, the WebServices URL is used for this purpose. Therefore, if you are using Exchange 2010, you can skip this step, as the WebServices URL should have been changed in step 3.
- Open IIS Manager. For more information about how to do this, see How to: Open IIS Manager.
- Expand the local computer, and then expand Application Pools.
- Right-click MSExchangeAutodiscoverAppPool, and then click Recycle.
- The original internal URLs for the Exchange components point to the internal FQDN of the server. For example, one of these URLs points to the following:https://ServerName.contoso.com/ews/exchange.asmx
- The FQDN that is specified on the certificate points to the externally accessed host name of the server. For example, the certificate specifies an FQDN, such as "mail.contoso.com."
The URL for the Autodiscover service is stored in the Service Connection Point object. By default, this URL references the internal FQDN of the CAS that is present when Autodiscover is installed. For example, the following URL is set:
https://servername.contoso.local/autodiscover/autodiscover.xmlIn this example, the FQDN references the internal namespace. Generally, this namespace differs from the externally-accessible namespace, such as mail.contoso.com.
If the internal namespace differs from the external namespace, and if you cannot use a certificate that supports Subject Alternative Names, use the Set-ClientAccessServer task in Exchange Management Shell to change the URL. In this scenario, you must change the URL to point to the new location for Autodiscover. For example, use the following command to point to the new location for Autodiscover:
Set-ClientAccessServer –AutodiscoverServiceInternalUrl -identity <servername>For more information about third-party certification authorities that provide certificates that support Subject Alternative Names, click the following article number to view the article in the Microsoft Knowledge Base:
929395 Unified Communications Certificate Partners for Exchange 2007 and for Communications Server 2007
Article ID: 940726 - Last Review: 02/12/2014 09:45:00 - Revision: 9.0
Microsoft Exchange Server 2007 Enterprise Edition, Microsoft Exchange Server 2007 Standard Edition, Microsoft Office Outlook 2007, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard
- kberrmsg kbtshoot kbprb KB940726