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Error message when you try to synchronize Outlook to an account: "Error with Send/Receive"

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

You use the Microsoft Office Outlook Connector to synchronize Microsoft Office Outlook to an account. If the synchronization fails after several attempts, the synchronization process stops. Additionally, you receive the following error message:
Error in Mail. Error with Send/Receive.
This issue occurs if the account cannot currently be synchronized. To avoid saturating the synchronization limit for the account, the Outlook Connector preemptively stops the synchronization process.
To work around this issue, follow these steps:
  1. Make a backup copy of the data. To do this, follow these steps.

    Note Mail, contact, calendar, and task items in Outlook will also be backed up when you follow these steps.
    1. Start Microsoft Office Outlook, and then click the folder for the account in the Folder list. The account resembles one of the following folder names:
    2. On the File menu, click Import and Export.
    3. In the Choose an action to perform list, click Export to a file, and then click Next.
    4. In the Create a file of type list, click Personal Folder File (.pst), and then click Next.
    5. In the Select the folder to export from list, click the account folder, click to select the Include subfolders check box, and then click Next.
    6. In the Save exported file as box, type the location to save the backup copy of the data. Or, click Browse to select the location.
    7. Click Finish.
  2. Remove the account in Outlook. To do this, follow these steps:

    Outlook 2007
    1. On the Tools menu, click Account Settings.
    2. On the E-mail tab, click the account, and then click Remove.
    3. Click Yes to confirm the removal of the account.
    4. Exit Outlook.
    Outlook 2003
    1. On the Tools menu, click E-mail Accounts.
    2. Click View or change existing e-mail accounts under E-mail, and then click Next.
    3. Click the account, and then click Remove.
    4. Click Yes to confirm the removal of the account.
    5. Exit Outlook.
  3. Add the account in Outlook. To do this, follow these steps: 
    1. Start Outlook.
    2. On the Outlook Connector menu, click Add a New Account.
    3. Type the appropriate information for the account, and then click OK.
    4. Restart Outlook.
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Article ID: 941198 - Last Review: 09/12/2013 09:35:00 - Revision: 3.0

Microsoft Office Outlook Connector, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003

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