Article ID: 941384 - View products that this article applies to.
On a Windows Vista-based computer or on a Windows Server 2008-based computer, you install an update package. However, the installation may fail. You may also receive the following error message:
Note The installation failure occurs if the update package is designed for one of the following operating systems:
Not enough storage is available to process this command.
The installation failure occurs because Update.exe tries to use a private and undocumented SetupAPI function. However, Windows Vista and Windows Server 2008 do not support the SetupAPI function.
The Update.exe file of the update package calls the SetupAPI function to allocate a string table during the installation. However, because Windows Vista and Windows Server 2008 do not support this function, the installation fails. The actual cause of the failure is that the Update.exe file does not allocate sufficient memory.
How the version of the Update.exe file influences the error messageIf the version of the Update.exe file is earlier than 126.96.36.199, you receive the misleading error message that is mentioned in the "Symptoms" section when the installation fails. If the version of the Update.exe file is 188.8.131.52 or a later version, the error message indicates that the update package does not support the platform.
How to check the version of the Update.exe fileTo check the version of the Update.exe file, follow these steps:
824684For more information about the SetupAPI function, visit the following Microsoft Web site:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 941384 - Last Review: January 31, 2008 - Revision: 2.1