You receive an access denied message on a Windows Vista-based computer when you click offline files that are not synchronized with the file server

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
  • The initial synchronization of files and folders in Offline Files is interrupted. (This occurs when the client is disconnected.)
  • Windows Explorer or other applications are open and are accessing the files and folders that are being synchronized
In this scenario, Windows Vista does not resume synchronization, and later manual synchronization attempts do not fix the problem. Additionally, no errors are shown in Sync Center. When you try to access the affected folders while you are offline, you receive an “access denied” error.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb941794~31bf3856ad364e35~x86~~ applicable1,99903-Dec-200719:06Not applicable
Package_2_for_kb941794~31bf3856ad364e35~x86~~ applicable2,69003-Dec-200719:06Not applicable
Update.mumNot applicable2,11303-Dec-200719:06Not applicable
X86_45c89f4539ee072f2f4ac209fd86e0da_31bf3856ad364e35_6.0.6000.20730_none_6a7fab16fbbed647.manifestNot applicable1,06403-Dec-200719:06Not applicable
X86_b222dda124453a9bba3d9b274c5f9722_31bf3856ad364e35_6.0.6000.20730_none_81fc9597b4b5782f.manifestNot applicable70503-Dec-200719:06Not applicable
X86_fb3a11e9f738a09c7cbba885d5f296f2_31bf3856ad364e35_6.0.6000.20730_none_b7a4a162ca9adc20.manifestNot applicable69303-Dec-200719:06Not applicable
X86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20730_none_8b75ab98505b181d.manifestNot applicable92,96803-Dec-200719:06Not applicable
X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20730_none_9ccb374877f6acc2.manifestNot applicable15,17903-Dec-200719:06Not applicable
X86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20730_none_0856806b7d6fa726.manifestNot applicable41,02703-Dec-200719:06Not applicable
X86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20730_none_5857c62d7d78d240.manifestNot applicable7,28803-Dec-200719:06Not applicable
Offlinefileswmiprovider.mofNot applicable42,87720-Sep-200722:15Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable42,87720-Sep-200722:15Not applicable
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,02130-Nov-200703:41Not applicable
Microsoft-windows-offlinefiles.mofNot applicable1,93107-Jan-200705:40Not applicable
Windows Vista, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Amd64_224db6b040c541401730c4698664f484_31bf3856ad364e35_6.0.6000.20730_none_9b7955f145f677f9.manifestNot applicable69703-Dec-200719:06Not applicable
Amd64_6f35a85e6e0f3cd12b0c24796223f617_31bf3856ad364e35_6.0.6000.20730_none_dc027858ba83bbe4.manifestNot applicable1,42803-Dec-200719:06Not applicable
Amd64_7e51c8752729caef3bc06bdc8ba8c7d2_31bf3856ad364e35_6.0.6000.20730_none_e92f47d5c6fcb259.manifestNot applicable70903-Dec-200719:06Not applicable
Amd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20730_none_e794471c08b88953.manifestNot applicable92,99403-Dec-200719:09Not applicable
Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20730_none_f8e9d2cc30541df8.manifestNot applicable15,20703-Dec-200719:09Not applicable
Amd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20730_none_64751bef35cd185c.manifestNot applicable41,06303-Dec-200719:09Not applicable
Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20730_none_b47661b135d64376.manifestNot applicable7,54803-Dec-200719:09Not applicable
Package_1_for_kb941794~31bf3856ad364e35~amd64~~ applicable2,01103-Dec-200719:06Not applicable
Package_2_for_kb941794~31bf3856ad364e35~amd64~~ applicable2,93803-Dec-200719:06Not applicable
Update.mumNot applicable2,12703-Dec-200719:06Not applicable
Wow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20730_none_f1e8f16e3d194b4e.manifestNot applicable89,32103-Dec-200719:09Not applicable
Offlinefileswmiprovider.mofNot applicable42,87720-Sep-200722:13Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable42,87720-Sep-200722:13Not applicable
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,02130-Nov-200705:07Not applicable
Microsoft-windows-offlinefiles.mofNot applicable1,93107-Jan-200705:40Not applicable
Offlinefileswmiprovider.mofNot applicable42,87720-Sep-200722:15Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable42,87720-Sep-200722:15Not applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
More information
This hotfix will prevent the “Offline Files” cache from ending up in a bad state when the initial synchronization is interrupted.

Note Installing the hotfix on a system that already has this problem will not fix it. To restore the cache to a good state, follow these steps:
  1. Make sure that the affected client is online and that the server that hosts the data is being synchronized by “Offline Files” is available.
  2. Start a command prompt.
  3. Do a recursive directory enumeration of the affected folder hierarchy. For example , type the following:
    DIR /S \\server\share\folder\cachedfoldersrootdir
Later Offline Files synchronization attempts will successfully cache the folders and files.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 941794 - Last Review: 01/16/2015 09:47:39 - Revision: 1.0

Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate, Windows Vista Business 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition

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