This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
The initial synchronization of files and folders in Offline Files is interrupted. (This occurs when the client is disconnected.)
Windows Explorer or other applications are open and are accessing the files and folders that are being synchronized
In this scenario, Windows Vista does not resume synchronization, and later manual synchronization attempts do not fix the problem. Additionally, no errors are shown in Sync Center. When you try to access the affected folders while you are offline, you receive an “access denied” error.
Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
There are no prerequisites for installing this hotfix.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
This hotfix will prevent the “Offline Files” cache from ending up in a bad state when the initial synchronization is interrupted.
Note Installing the hotfix on a system that already has this problem will not fix it. To restore the cache to a good state, follow these steps:
Make sure that the affected client is online and that the server that hosts the data is being synchronized by “Offline Files” is available.
Start a command prompt.
Do a recursive directory enumeration of the affected folder hierarchy. For example , type the following:
DIR /S \\server\share\folder\cachedfoldersrootdir
Later Offline Files synchronization attempts will successfully cache the folders and files. For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates