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You receive an error message when you try to apply any of the 2007 Office service packs on a computer that is running Windows XP Service Pack 2

When you try to apply any of the 2007 Microsoft Office service packs on a computer that is running Windows XP Service Pack 2 (SP2), you receive an error message that resembles the following error message:
Report 2007 Microsoft Office service packs Installation Failure

An error report containing information about the updates that failed installation has been generated.

We apologize for the update installation failure.

Please tell Microsoft about this problem.
Using the information in the report we can investigate and potentially fix the problem you experienced. We will treat this report as confidential and anonymous.

What does this error report contain?
Note To view the details of the error report, click the link in the following text:
What does this error report contain?
The error report details contain the following information:
Error details 2007

Microsoft Office Suite Service Pack 1 (SP1) failed to install.

Error signature

EventType: instmsp P1: {90120000-0015-0409-0000-0000000ff1ce} P2: 12.0.4518.1014 P3: opatchinstall.applypatch P4: 1636 P6: x P5: {60b8b37f-548b-498d-b5b9-438f72fa3ca2} P7: 3.0.3790.2180
When you close the error report details, you receive the following error message:
2007 Microsoft Office Suite Service Pack 1 (SP1)

The installation of this package failed.
Note The service pack name in the error message varies depending on the actual 2007 Office service pack that you try to apply.
This problem may occur if Microsoft Windows Installer 3.1 is not installed.
To resolve this problem, install Windows Installer 3.1, and then install the service pack. To download and install Windows Installer 3.1, visit the following Microsoft Download Web site:
To determine the cause of the problem, review the contents of the installation log file. By default, this file is not created. To create the installation log file, follow these steps:
  1. Click Start, click Run, type the path and the file name of the service pack followed by /log, and then click OK.

    For example, type the following:
    path\file name /log:%temp%\Office2007SP1SetupLog.txt
    • The path placeholder is the full path of the service pack file. The file name placeholder is the name of the service pack file.
    • Several text files are saved to the Temp folder. For 2007 Microsoft Office service packs, the relevant log file is saved as MAINWWsp1.log.
  2. Use a text editor to open the log file. For example, open the log file in Notepad.

    The log file will contain text that resembles the following:
    MSI (s) (78:B0) [17:10:36:423]: Attempting to delete file C:\WINDOWS\Installer\7b026.msp MSI (s) (78:B0) [17:10:36:443]: MainEngineThread is returning 1636 This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package. C:\DOCUME~1\user name\LOCALS~1\Temp\file name.tmp\msp file name
For more information about how to use the command-line switches for the Microsoft Self-Extractor packages, click the following article number to view the article in the Microsoft Knowledge Base:
912203 Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor
office2007 office2k7 office12 off2007 off2k7 off12 access2007 access2k7 access12 acc2007 acc2k7 acc12 excel2007 excel2k7 excel12 xl2007 xl2k7 xl12 groove2007 groove2k7 groove12 infopath2007 infopath2k7 infopath12 inf2007 inf2k7 inf12 onenote2007 onenote2k7 onenote12 on2007 on2k7 on12 outlook2007 outlook2k7 outlook12 ol2007 ol2k7 ol12 powerpoint2007 powerpoint2k7 powerpoint12 ppt2007 ppt2k7 ppt12 project2007 project2k7 project12 prj2007 prj2k7 prj12 publisher2007 publisher2k7 publisher12 pub2007 pub2k7 pub12 spd2007 spd2k7 spd12 visio2007 visio2k7 visio12 vso2007 vso2k7 vso12 word2007 word2k7 word12 wd2007 wd2k7 wd12

Article ID: 942101 - Last Review: 04/27/2009 16:36:04 - Revision: 2.0

  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
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  • Office 2003 Web Components Service Pack 1 for the 2007 Microsoft Office System
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  • kberrmsg kbupdateissue kbexpertisebeginner kbtshoot kbpubtypekc kbprb KB942101