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FIX: A NACK message from a Web service does not contain the details of the original exception in BizTalk Server 2006

Consider the following scenario. An orchestration is published as a Web service. The Web service redirects the SOAP request to an external Web service. The external Web service returns a SOAP exception. In this scenario, the negative acknowledgement (NACK) message in Microsoft BizTalk Server 2006 does not contain the details of the original exception. If the hotfix in Microsoft Knowledge Base article 927492 has been installed, the NACK message may be correct. However, the message format may be incorrect. This may cause a NullReferenceException error message.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have BizTalk Server 2006 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
After you apply this hotfix, the NACK message now contains the original SOAP exception in the correct message format. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927492 FIX: Exception and error information is omitted in the NACK message from a Web service in BizTalk Server 2006
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 942133 - Last Review: 05/15/2008 18:35:21 - Revision: 1.1

Microsoft BizTalk Server 2006 Standard Edition, Microsoft BizTalk Server 2006 Enterprise Edition, Microsoft BizTalk Server 2006 Developer Edition

  • kbautohotfix kbbiztalk2006presp1fix kbexpertiseinter kbfix kbhotfixserver kbqfe KB942133