When you use Windows Media Center to play live TV or a DVD on a Windows Vista-based computer, you cannot hear the audio after you wake the computer from sleep

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Consider the following scenario:
  • You watch live TV or a DVD in Windows Media Center on a Windows Vista Home Premium-based computer or on a Windows Vista Ultimate-based computer.
  • You pause the live TV program or the DVD.
  • You use the Start menu, a sleep button on the keyboard, or a Windows Media Center remote control to put the computer to sleep.
  • You wake the computer, and then you try to continue watching the live TV program or the DVD.
In this scenario, you can view the video part of the live TV program or of the DVD. However, you cannot hear the accompanying audio.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File nameFile versionFile sizeDateTimePlatform
X86_7d9ae8c144885aafa03552c4796b4d50_31bf3856ad364e35_6.0.6000.20679_none_fae17c659baf5a3a.manifestNot Applicable1,04413-Sep-200720:33Not Applicable
X86_microsoft-windows-ehome-ehplayer_31bf3856ad364e35_6.0.6000.20679_none_2c1a1180d5307d3d.manifestNot Applicable76,85813-Sep-200720:33Not Applicable
X86_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20679_none_cd24cbb0e58f7b8e.manifestNot Applicable10,07613-Sep-200720:33Not Applicable

Windows Vista, 64-bit versions

File nameFile versionFile sizeDateTimePlatform
Amd64_055d654b9f6965e04341d4fb284231a1_31bf3856ad364e35_6.0.6000.20679_none_49d28a95610c8e1e.manifestNot Applicable1,39413-Sep-200720:33Not Applicable
Amd64_microsoft-windows-ehome-ehplayer_31bf3856ad364e35_6.0.6000.20679_none_8838ad048d8dee73.manifestNot Applicable76,88613-Sep-200720:59Not Applicable
Amd64_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20679_none_294367349dececc4.manifestNot Applicable10,12213-Sep-200720:59Not Applicable
Wow64_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20679_none_33981186d24daebf.manifestNot Applicable2,72613-Sep-200720:59Not Applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931967 You cannot hear the audio in Live TV or on a DVD in Windows Media Center after you wake a computer that is running Windows Vista Home Premium or Windows Vista Ultimate

Article ID: 942364 - Last Review: 01/16/2015 10:05:29 - Revision: 2.1

Windows Vista Ultimate 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Home Premium, Windows Vista Ultimate

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