Article ID: 942813 - View products that this article applies to.
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When you try to restart a Microsoft Windows Preinstallation Environment (Windows PE) 2.0 for Windows Vista system that uses an AMD Barcelona processor and that has the Operating System Capabilities (_OSC) method enabled in the BIOS, the system will continually restart. Additionally, you may receive the following Stop error message on the screen:
STOP: 0x0000007B: (parameter1, parameter2, parameter3, parameter4) INACCESSIBLE_BOOT_DEVICE
This problem occurs because Windows PE 2.0 for Windows Vista does not support the new AMD Barcelona processor when the _OSC method is enabled.
Windows Vista Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspxNote: Currently, the list of hotfixes and security updates is available only in English.
Update informationThe following files are available for download from the Microsoft Download Center:
Download the Update for Windows Vista (KB942813) package now.
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Download the Update for Windows Vista for x64-based Systems package now.
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Release Date: October 23, 2007
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart the computer after you apply this update.
Update replacement informationThis update does not replace a previously released update.
Installation informationYou can apply this update to a Windows Vista-based computer to update a Windows PE 2.0 system. To do this, follow these steps:
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about ImageX command-line options on a Windows Vista-based computer, visit the following Microsoft Web site:
http://technet2.microsoft.com/WindowsVista/en/library/bb068119-1ba6-48c7-9ad7-3ed3f72592e91033.mspx?mfr=trueFor more information about Windows PE 2.0 for Windows Vista, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/windowsvista/aa905120.aspxFor more information about the _OSC method and PCI Express in Windows Vista, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/system/bus/PCI/_OSC-Method.mspxFor more information about PCI Express FAQ for Graphics, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/archive/pcie_graphics.mspxFor more information about PCI Express and Windows, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/system/bus/pci/pcie_windows.mspxFor more information about how to create a Custom Windows PE Image, visit the following Microsoft Web site:
http://technet2.microsoft.com/WindowsVista/en/library/08629d0b-56b0-4194-9782-88d01a488ae01033.mspx?mfr=trueThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 942813 - Last Review: January 16, 2015 - Revision: 5.0