Article ID: 942995 - View products that this article applies to.
After you install a 2007 Microsoft Office service pack or a 2007 Office update, you are prompted unexpectedly to restart the computer.
Note After you install 2007 Office Suite Service Pack 2, we recommend that you restart the computer to make sure that the new files can be used.
This issue may occur if the service pack or update must modify a file that is currently being used. The file is used by a program that is running when you install the service pack or the update. Sometimes, the program that is using the file is not an Office program. This can include the operating system.
This issue may occur if one or more of the following conditions are true:
Before you install the service pack or the update, exit any program or service that is running and that may interfere with the installation of the service pack or of the update.
The following methods provide information about how to exit some programs and services that may cause this issue to occur.
How to exit ActiveSyncTo exit ActiveSync, you must end the Wcescomm.exe process. To end the Wcescomm.exe process, see the "How to end a process for a program that is running in the background" section.
Note If a user or a device is connected to the ActiveSync service, the user or the device will be disconnected when you end the process.
How to exit an Office programTo exit an Office program, click Exit on the File menu. If the Office program is not visible on the screen, press ALT+TAB to switch to the Office program. Or, click the taskbar button of the Office program.
Note A process of an Office program may continue to run in the background if a problem causes the program to exit abnormally. If you suspect that a process of an Office program is running in the background, end the process. To do this, see the "How to end a process for a program that is running in the background" section.
How to exit Communicator 2005 or Communicator 2007To exit Communicator 2005 or Communicator 2007, sign out of Communicator, close the program, and then exit the program. To do this, follow these steps:
To end a process of a program that is running in the background, use one of the following methods.
Method 1: Use Task Manager
Method 2: Use the Taskkill command
How to prevent the computer from unexpectedly restarting when you deploy a 2007 Office service pack or a 2007 Office updateIf you are an administrator who is deploying an Office service pack or an Office update, you can use a script to exit programs or services that may interfere with the installation of the service pack or the update.
Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.
To use a script to exit programs or services, create a script that resembles the following script.
Frequently, the installation of a 2007 Office service pack or a 2007 Office update does not require that you restart the computer. However, there are scenarios in which you must restart the computer.
If you must restart the computer after you install an Office service pack or an Office update, the restart information will be included in the documentation that accompanies the Office service pack or the Office update.
To determine the cause of the restart request, review the contents of the installation log file. By default, this file is not created. To create the installation log file and to find the processes that may be causing this issue, follow these steps:
MSI (s) (5C:3C) [16:06:34:629]: Product: Microsoft Office Enterprise 2007. The file C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSO.DLL is being held in use by the following process Name: GROOVE , Id 388.The /log command-line switch is supported by a software installation package, by an update package, or by a hotfix package. These packages must be created by using Microsoft Self-Extractor. The /log switch enables verbose logging in the installation log file.
For more information about the command-line switches that are supported by Microsoft Self-Extractor, click the following article number to view the article in the Microsoft Knowledge Base:
912203For more information about this problem in Outlook 2007, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/912203/ )Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor
(https://support.microsoft.com/kb/943590/ )Error message when you try to start Outlook 2007 after you install 2007 Office Suite Service Pack 1: "Outlook.ost is in use and cannot be accessed"
Article ID: 942995 - Last Review: October 6, 2009 - Revision: 3.0