FIX: Encoder objects try to create multiple push publishing points on a Windows Media server from a single process

This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Consider the following scenario:
  • You use an application that is based on the Microsoft Windows Media Encoder SDK or the Windows Media Format SDK.
  • The application uses a single process to create multiple encoder objects.
In this scenario, the encoder objects try to create multiple push publishing points on a Windows Media server.

Service pack information for Windows Vista

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

The following files are available for download from the MicrosoftDownload Center:
Windows Vista, 32-bit versions (all languages)
DownloadDownload the Windows6.0-KB943335-x86.msu package now.
Windows Vista, 64-bit versions (all languages)
DownloadDownload the Windows6.0-KB943335-x64.msu package now.
Windows XP for x86-based computers (all languages)
DownloadDownload the WindowsMedia11-KB943335-x86-INTL.exe package now.

Note This hotfix does not have a 64-bit version for Windows XP. This package applies the 32-bit version of this hotfix on the 64-bit version of Windows XP.
Windows XP for x64-based computers (all languages)
DownloadDownload the WindowsMedia11-KB943335-x64-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista
File nameFile versionFile sizeDateTimePlatform
Windows XP
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
More information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, you must set a registry value on the encoding computer for all user accounts that will run Windows Media Encoder. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\General
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Name the value MultiplePushToSameServer, and set the value to 1.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 943335 - Last Review: 01/16/2015 02:33:25 - Revision: 2.0

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