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The file transfer from the attached devices to the system internal hard disk cannot be completed on a Windows Vista-based computer

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
  • You attach an external "Institute of Electrical and Electronics Engineers" (IEEE) 1394 Serial Bus Protocol 2 (SBP2) hard disk and an external IEEE 1394 SBP2 optical drive to a Windows Vista-based computer.
  • You copy files from the attached optical drive to the system internal hard disk.
  • At the same time, you copy files from the attached hard disk to the system internal hard disk.
In this scenario, the file transfer from the attached devices to the system internal hard disk cannot be completed. The file transfer dialog box does not disappear until the system restarts. Additionally, the attached hard disk cannot be accessed, and the attached optical device loses its drive letter.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable2,02924-Oct-200718:56Not applicable
X86_sbp2.inf_31bf3856ad364e35_6.0.6000.20707_none_43e305181213f9a8.manifestNot applicable1,47524-Oct-200718:56Not applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_sbp2.inf_31bf3856ad364e35_6.0.6000.20707_none_a001a09bca716ade.manifestNot applicable1,47724-Oct-200718:59Not applicable
Update.mumNot applicable2,04124-Oct-200718:56Not applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

Article ID: 944020 - Last Review: 01/16/2015 09:54:59 - Revision: 3.0

Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Enterprise, Windows Vista Business, Windows Vista Ultimate, Windows Vista Starter, Windows Vista Business 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Enterprise 64-bit Edition

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