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A product record contains duplicate Substitute products or duplicate Kit products when you go offline in Microsoft Dynamics CRM 3.0 laptop client for Outlook

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Symptoms
When you add a Substitute product or add a Kit product to a product in Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook, and then you go offline, the product record contains duplicate Substitute products or duplicate Kit products.
Resolution
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

File nameFile versionFile sizeDateTimePlatform
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Microsoft.crm.application.outlook.offlinesync.dll3.0.5300.168987,05622-Oct-200700:51x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Crmhotfix.cdfNot applicable1,06222-Oct-200701:00Not applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable1,21022-Oct-200701:18Not applicable
V3cclientpatch30.mspNot applicable55,29622-Oct-200701:45Not applicable
Microsoft.crm.application.outlook.offlinesync.dll3.0.5300.168987,05621-Oct-200709:51x86
Setup.xmlNot applicable1,22822-Oct-200701:18Not applicable
V3clightclientpatch30.mspNot applicable55,29622-Oct-200701:45Not applicable
Microsoft.crm.application.outlook.offlinesync.dll3.0.5300.168987,05621-Oct-200709:51x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB944035$\Spuninst folder.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
Status
This problem was corrected in Microsoft Dynamics CRM 4.0.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 944035 - Last Review: 01/15/2015 09:46:42 - Revision: 3.0

Microsoft CRM client for Microsoft Office Outlook

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