When you use an application to transfer media from a computer that is running Windows Vista or Windows XP to a portable device, the memory for the application increases for each file that you transfer. The memory increase may cause the application to stop responding (hang) or to crash. This problem occurs when you transfer audio, video, or pictures.
This problem occurs because a memory leak occurs in a component that is used to transfer media to the portable device.
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, obtain the hotfix from the Microsoft Download Center.
The following files are available for download from the MicrosoftDownload Center:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates