You try to enroll a certificate from a certificate enrollment Web page.
The certificate that you receive from the certification authority is an unsigned PKCS7 response.
The certificate chain for the new certificate cannot be built, or the chain validation fails.
To install the end entity certificate on a client computer, the certificate enrollment Web page uses the InstallResponse method of the IX509Enrollment interface of the CertEnroll COM object.
In this scenario, when you use Windows Internet Explorer 7 to open the certificate enrollment Web page and to install the end entity certificate on a Windows Vista-based client computer, the installation may fail.Additionally, you may receive one of the following error messages from the InstallResponse method of the IX509Enrollment interface:
Error Code: E_ACCESSDENIED 0x80070005L Error Message: "General access denied error" This error occurs if the certificate response is installed using a InstallResponseRestrictionFlags such as AllowUntrustedRoot other than AllowNone.
Error Code: CERT_E_CHAINING 0x800B010AL Error Message: "A certificate chain could not be built to a trusted root authority" This error occurs if the certificate chain response contains an end entity certificate but not the complete certificate chain to a root CA.
Error Code: CERT_E_UNTRUSTEDROOT 0x800B0109L Error Message: "A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider" This error occurs if the certificate chain response is containing the leaf end entity certificate chaining to an untrusted root CA.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
There are no prerequisites for installing this hotfix.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.