Article ID: 946339 - View products that this article applies to.
This step-by-step article describes how to troubleshoot the “Backup service is not running” error message or backup database inconsistency errors that you receive in Windows Home Server. You receive these errors when the home server network health status button is red and when the network health status is Critical. This article discusses potential causes of this behavior.
Your home server network health status is Critical when you receive a “Backup service is not running” error message or a “Backup Service Error – A possible database consistency problem has been detected in the backup database” error message. You may receive these error messages for any of the following reasons:
Before you troubleshoot this problemBefore you start to troubleshoot this problem, make sure that Windows Home Server has the latest updates. To install the latest updates, follow these steps:
Troubleshooting methodsUse the following methods in the order in which they are listed to troubleshoot this issue.
Method 1: Restart your home serverTo restart your home server, follow these steps:
Method 2: Reconnect any disconnected hard disks to your home server
Method 3: Remove hard disks by using the Remove a Hard Drive WizardNote If you recently removed a hard disk and if you did not use the Remove a Hard Drive Wizard, use this method to try to resolve the issue.
Method 4: Repair hard disks that are identified as "Unhealthy"To check whether your home server hard disks are working correctly, follow these steps:
Method 5: Repair the backup databaseYou should repair the backup database only as the last option. When you do this, all the home computer backups are deleted. These backups include any customized backup configurations, such as excluded hard disks or folders. Repair the backup database only after you complete the previous troubleshooting methods. If you have a database inconsistency error, follow these steps to repair the backup database:
Common causes of these error messagesA missing hard disk is the most common cause of these error messages. This category includes any hard disk on your home server that has been disconnected or turned off. This category also includes any hard disk that has failed and was not removed correctly by using the Remove a Hard Drive Wizard. The Windows Home Server backup service depends on a set of backup database files. These database files are usually distributed across multiple physical hard disks on your home server. If any of the hard disks are missing, the backup service is almost certain to generate errors. If a hard disk has been disconnected or turned off, the backup service can usually restart after the hard disk is reconnected and turned on.
The second most common cause of these errors occurs when you remove a hard disk from your home server, and you do not use the Remove a Hard Drive Wizard. To remove a hard disk from your home server, use the Remove a Hard Drive Wizard if you want to make sure that all the files will be migrated successfully to another hard disk on your home server. If the hard disk is permanently damaged or is otherwise no longer available to connect to your home server, you should still use the Remove a Hard Drive Wizard to remove the hard disk from your home server. In this case, some backup data files may still be lost, and you may have to repair the backup database.
A faulty hard disk also causes the backup service to stop or to create a database inconsistency error.
Article ID: 946339 - Last Review: May 14, 2009 - Revision: 3.0