A non-read report message is sent after you perform a "Mark All as Read" operation against unread e-mail messages in Exchange Server 2007

SYMPTOMS
Consider the following scenario:
  • In a Microsoft Exchange Server 2007 environment, you are running Microsoft Office Outlook in online mode to access the mailbox.
  • You perform a "Mark All as Read" operation against a folder that includes unread e-mail messages.
  • You move all messages from this folder to the Personal Folder file (.pst).
  • In the .pst file, you permanently delete a moved message by pressing SHIFT + DEL. This message included a read receipt request.
In this scenario, a non-read report message is sent unexpectedly to the sender who requested the read receipt for the deleted message even if you have configured Outlook to not respond the read recipient. The non-read report message resembles the following:
From: SenderSent: date, TimeTo: ReceiverSubject: Not read: subjectYour message was deleted without being read on date, time
CAUSE
This problem occurs because the MSGFLAG_RN_PENDING flag and the MSGFLAG_NRN_PENDING flag in the PR_MESSAGE_FLAGS property are not cleared when you perform the "Mark All as Read" operation.
RESOLUTION
To resolve this problem, install Update Rollup 7 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the PR_MESSAGE_FLAGS MAPI property, visit the following Microsoft Web site:For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 946449 - Last Review: 03/18/2009 19:34:40 - Revision: 1.1

  • Microsoft Exchange Server 2007 Service Pack 1
  • kbbug kbfix kbqfe kbhotfixrollup KB946449
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