When you start a Windows Vista-based computer, the system may stop responding (hang) at a black screen
Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows
Additionally, you may experience the following symptoms when you try to recover from this problem:
- If you restart the computer, press F8 before the Windows Vista progress indicator appears, and then click the Safe Mode option, the same problem occurs.
- If you start Windows Recovery Environment (WinRE) to restore the Windows Vista-based computer, WinRE stops responding.
- If you try to use Windows Vista installation media to repair the system, the system stops responding.
Warning In a clean installation, existing data is deleted. This data includes personal data and settings. After you install the operating system, you must also reinstall all programs.
For more information about how to reinstall Windows Vista, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 946532 - Last Review: 04/10/2008 05:19:13 - Revision: 2.2
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