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The logon process is unsuccessful and you receive a "MAPI_E_FAILONEPROVIDER (0x8004011D)" error message in an Exchange Server 2003 environment

Consider the following scenario.
  • You are using a MAPI-based or CDO-based application to connect to an Exchange Server 2003-based server.
  • The MAPI-based or CDO-based application is installed on a computer that is not in the same domain as the Exchange Server 2003-based server.
  • The MAPI-based or CDO-based application prompts for credentials during logon.
In this scenario, the logon process is unsuccessful. Additionally, when you run other operations that use the OpenMsgStore method, you receive the following error message:

Update information for the MAPI application

The following file is available for download from the Microsoft Download Center:

DownloadDownload the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


You must install this hotfix on any client that uses MAPI-based or CDO-based applications. The server to which you connect the client must be running Exchange Server 2003 Service Pack 2 or a later version.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
For more information about the OpenMsgStore method, visit the following Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 946926 - Last Review: 01/21/2009 18:09:58 - Revision: 2.0

Microsoft Exchange Server 2003 Service Pack 2

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