Article ID: 947301 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows XP and Windows Vista
You view the log file of the KTMRM service on a Windows Server 2008-based computer. You notice that the log file shows that the KTMRM service tries to re-enlist every five seconds.
This problem occurs if there are unresolved Kernel Transaction Manager (KTM) transactions when the system preparation tool runs to prepare the computer for imaging. After you deploy the image, the KTMRM service reports that these unresolved transactions to KTM. However, the original Distributed Transaction Coordinator (DTC) that is used for the transactions is not available. Therefore, the KMTRM service tries to re-enlist every five seconds.
To resolve this problem, follow these steps:
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To determine whether the KMTRM service is trying to re-enlist every five seconds, create a location and a name for the KTMRM trace log file, and then enable KTMRM tracing. To do this, follow these steps:
Note The log file may become very large if you use verbose tracing. You should use verbose tracing only for about 20 minutes to check whether the KTMRM service receives the "Sleeping for 5 seconds" messages. Afterward, set the value of the TRACE_KTMRM registry entry to 0 to disable tracing, and then restart the KTMRM service.
Article ID: 947301 - Last Review: January 28, 2008 - Revision: 1.2