The operation fails on some client computers when you try to distribute software updates by using Systems Management Server 2003

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SYMPTOMS
You try to distribute software updates to client computers by using Microsoft Systems Management Server (SMS) 2003. However, the operation fails on some client computers. Additionally, the applied updates incorrectly appear as "applicable" in the compliance report on some client computers.

Additionally, error messages that resemble the following error messages may be logged in the Patchinstall.log file on the client computers:
FAILSAFE TIMEOUT: UpdateID
Reboot is required by at least one software update UpdatesInstallMgr mm/dd/yyyy 00:00:00 PM 1848 (0x0738)
CAUSE
This problem occurs because a previously installed software update is waiting for the computer to be restarted to complete the installation. Therefore, the update installer cannot handle the software updates that you are currently trying to distribute.
RESOLUTION
To resolve this problem, restart the client computers that experience this problem.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 947690 - Last Review: 01/14/2015 16:19:27 - Revision: 1.0

  • Microsoft Systems Management Server 2003
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