The AntigenRealtime.exe process frequently stops responding on a computer that is running Microsoft Antigen 9.0

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SYMPTOMS
On a computer that is running Microsoft Antigen 9.0 for Exchange or Microsoft Antigen 9.0 for SMTP Gateways, you may notice that the AntigenRealtime.exe process frequently stops responding. Additionally, a Dr. Watson error that has the Bucket ID of 320684400 for the AntigenRealtime.exe process is logged in the Application log.
RESOLUTION
This issue is fixed in Hotfix Rollup 1 for Antigen 9.0 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
945597 Description of Hotfix Rollup 1 for Antigen 9.0 Service Pack 1
Note Before you can install Hotfix Rollup 1 for Antigen 9.0 Service Pack 1, you must have Antigen 9.0 Service Pack 1 installed.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 947790 - Last Review: 01/15/2015 02:06:14 - Revision: 1.0

  • Microsoft Antigen for Exchange
  • Microsoft Antigen for SMTP Gateways
  • kbnosurvey kbarchive kbtshoot kbexpertiseadvanced KB947790
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