Article ID: 947791 - View products that this article applies to.
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The AntigenService.exe process stops responding on a computer that is running Microsoft Antigen 9.0 for Exchange or Microsoft Antigen 9.0 for SMTP Gateways.
Additionally, a Dr. Watson event that displays bucket ID 367405185 is logged in the Event Viewer Application log.
This issue occurs if the following conditions are true:
To resolve this issue, apply hotfix 945597. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
945597Note Before you can install Hotfix Rollup 1 for Antigen 9.0 Service Pack 1, you must have Antigen 9.0 Service Pack 1 installed.
(https://support.microsoft.com/kb/945597/ )Description of Hotfix Rollup 1 for Antigen 9.0 Service Pack 1