FIX: The "New Record" button and the "Add Existing Record" button are missing in Microsoft Dynamics CRM 4.0

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Consider the following scenario:
  • You remove the Write privilege from a security role for an entity, such as the Contact entity, in Microsoft Dynamics CRM 4.0.
  • You assign the role to a user.
  • The security role for the entity that does not have the Write privilege has the Append to privilege.
In this scenario, the New Record button and the Add Existing Record button are missing. You will still be able to add activities by using the Actions menu.
Resolution
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 948035 - Last Review: 01/15/2015 17:40:27 - Revision: 4.0

Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM for Microsoft Office Outlook

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