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Consider the following scenario in Microsoft Dynamics CRM 4.0. You create a new contact by clicking the New button in a Look Up Records dialog box. You save the new contact. In this scenario, the records list is not filtered by the new contact.
This problem occurs because of an issue in the logic that populates the primary field when you pull the display name.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards