Article ID: 948608 - View products that this article applies to.
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When you use a Microsoft 2007 Office application that takes advantage of multiple network stacks, you may have to enter credentials multiple times. This behavior occurs even when you click to select the Remember my password check box.
This problem may occur if an application that uses multiple HTTP stacks connects to a Windows Live ID gated server. For example, an application may use the WinInet stack for direct Internet access and the WinHTTP stack through Web Distributed Authoring and Versioning (WebDAV). These applications may have to authenticate a user one time for each HTTP stack. Microsoft 2007 Office applications are an example of this kind of application.
Security update informationTo resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.comFor more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspxNote This fix was first included in security update 947864 (MS08-024). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/947864/ )MS08-024: Cumulative Security Update for Internet Explorer
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this problem in Windows Internet Explorer 7, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949059For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/949059/ )Internet Explorer 7 may not handle the “302 Found” status correctly for Windows Live ID sites and for services authentication
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 948608 - Last Review: January 16, 2015 - Revision: 1.0