This article has been archived. It is offered "as is" and will no longer be updated.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION. Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.
When you run the Microsoft Dynamics NAV 4.0 client, you receive the following error message:
Internal error 1247 in module 19.
This problem may occur when you handle a new transaction inside a transaction.
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Dynamics NAV 5.0. For more information, visit the following Microsoft Web site:
A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.
To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update files
After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update file
The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
Step 1: Replace the Microsoft Dynamics NAV client installation file
In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.
Note The Microsoft Dynamics NAV client is usually installed in the following directory.
C:\Program Files\Microsoft Business Solutions-Navision\Client\
To replace the existing Microsoft Dynamics NAV files, follow these steps:
Close Microsoft Dynamics NAV.
Locate the Microsoft Dynamics NAV client installation directory.
Copy the files that you downloaded.
Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.
Step 2: Replace the Microsoft Dynamics NAV Application Server installation file
In the Microsoft Dynamics NAV Application Server installation, replace the following files.
To replace the files, follow these steps.
Stop the Microsoft Dynamics NAV Application Server.
Locate the Microsoft Dynamics NAV Application Server installation directory.The Microsoft Dynamics NAV Application Server is usually installed in the following directory.
C:\Program Files\Microsoft Business Solutions-Navision\Application Server\
Copy the files that you downloaded.
Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
Click Yes to overwrite the files in the directory.
Start the Microsoft Dynamics NAV Application Server.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
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