Article ID: 948859 - View products that this article applies to.
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Consider the following scenario:
Additionally, if you click Send to Mail Recipient again, the Send to Mail Recipient view appears. However, the attachments and mail recipient information are lost.
Word could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.
This issue is fixed in the Outlook 2007 post-Service Pack 1 hotfix package that was released on January 28, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/941275/ )Description of the Outlook 2007 post-Service Pack 1 hotfix package: January 28, 2008
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.