Article ID: 948983 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
You receive an encrypted e-mail message, or you click an encrypted e-mail message in Microsoft Office Outlook 2007. However, the preview pane remains blank. Additionally, Outlook 2007 appears to stop responding. Only after a longer than expected time, you receive the following message in the preview pane:
This item cannot be displayed in the Reading Pane. Open the item to read its contents.
How to obtain the hotfixThis issue is fixed in the Outlook 2007 Hotfix Package that was released on February 7, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/948716/ )Description of the Outlook 2007 hotfix package: February 7, 2008
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To enable this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.