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In Microsoft Dynamics CRM 4.0, you create a workflow rule for a case entity. In the workflow rule, you create an OnCreate event so that an e-mail activity is sent when you create a case. When you create the OnCreate event, you use a template that contains a Regarding field.
However, when you create a new case, the Regarding field in the e-mail activity contains no value. Therefore, the Regarding field is not automatically populated as expected.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards