If a PS/2 keyboard or a PS/2 mouse is not connected to a Windows Server 2008-based computer or to a Windows Server 2003-based computer when the computer starts, the following event is logged in the System log:
Event ID: 7026 The following boot-start or system-start driver(s) failed to load: i8042prt
Additionally, the remote console keyboard and mouse are recognized by the server as USB devices. In Device Manager, a black exclamation point (!) on a yellow field appears next to these devices.
This behavior occurs because Windows does not initialize the remote administration key at a setting of 1 if the emergency management console is enabled.
You can safely ignore this event. However, you can work around this behavior. To do this, disable the PS2 service. To have us disable the PS2 service for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.
Fix it for me
To disable the PS2 service automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run the fix on the computer that has the problem.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To disable the PS2 service yourself, follow these steps:
Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 for Itanium-Based Systems, Windows Server 2008 Standard without Hyper-V, Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Standard, Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86)