This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
You copy files onto a DVD-R on a Windows Vista-based computer.
The total size of the copied files is less than 130 megabytes (MB).
You eject the DVD-R without closing the session.
You insert the DVD-R into the DVD drive of another computer.
In this scenario, you cannot see or access the copied files on the other computer.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
No prerequisites are required.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
This hotfix does not resolve this problem for all DVD drives. If this hotfix does not resolve the problem for the DVD drive that you are using, contact your hardware manufacturer for more information about how to resolve this problem. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For more information about the media issues on a Windows Vista-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
930917 An optical disc appears to be blank after you format the disc by using the Live File System component on a Windows Vista-based computer
Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Starter, Windows Vista Ultimate, Windows Vista Business 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Service Pack 1