This article has been archived. It is offered "as is" and will no longer be updated.
When you track a received e-mail message or when you send a tracked e-mail message in Microsoft Dynamics CRM 4.0, you receive the following error message:
An error occurred promoting this item to Microsoft Dynamics CRM.
This problem occurs if the following conditions are true:
The e-mail message contains an attachment.
The name of the attachment contains an ampersand (&) character.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards