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A USB device no longer works after you resume a Windows XP-based computer from hibernation (S4)

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Consider the following scenario:
  • You are running a Windows XP-based computer that has a USB bridged cellular modem composite device connected to it. This device uses the Usbccgp.sys driver.
  • You have put the computer into hibernation (the S4 system state) more than 18 times.
In this scenario, the USB device no longer works after you resume the computer from hibernation. Additionally, a yellow exclamation mark (!) appears next to the USB device in Device Manager.

Additionally, in Windows XP SP3, you may receive the following stop error:
Stop 0x000000D6 (0x864f7000, 0x00000001, 0xba590a6b, 0x00000000)
The USB port driver may leak endpoints if there is an error while a device is being cloned. If the endpoint buffer overflows, pool corruption and random blue screens may result.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86 Edition
File nameFile versionFile sizeDateTimePlatformSP requirement
Windows XP with Service Pack 3, x86 Edition
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 949764 - Last Review: 02/25/2009 22:08:31 - Revision: 3.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbautohotfix kbexpertisebeginner kbhotfixserver kbqfe KB949764