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The RunOnce.exe process may stop responding during the driver installation process on a Windows XP-based computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
On a Windows XP-based computer, you use the Elevated Rights Deployment Tool (RunOnce.exe) to install a third-party driver. However, the RunOnce.exe process may stop responding (hang) during the driver installation process.
CAUSE
This issue occurs because of a deadlock in the Shimeng.dll file.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows XP Service Pack 2 or a later version of a Windows XP service pack installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Shimeng.dll5.1.2600.332566,04804-Mar-200813:40x86
Windows XP with SP3, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Shimeng.dll5.1.2600.555566,04804-Mar-200816:09x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
This problem also affects the Windows Installer process (Msiexec.exe) and can cause application installations to stop responding (hang). You may experience this problem during an automated deployment. For example, this problem occurs when you use a Task Sequence in System Center Configuration Manager 2007 to install an application.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 949900 - Last Review: 10/08/2011 08:56:00 - Revision: 3.0

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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