Article ID: 949922 - View products that this article applies to.
Consider the following scenario:
When the issue occurs, you receive an error message that resembles the following:
If you click click here to see the detail information, you see the following error signature:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
Additionally, an event that resembles the following is logged in Application log:
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: mshtml.dll ModVer: 6.0.2900.3199 Offset: 0006963f
Note In this event, the Mshtml.dll file version and the fault address may vary.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.3199, fault address 0x0006963f.
To resolve this problem, install the hotfix files in the most current cumulative security update for Internet Explorer. For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspxFor more information about how to install the hotfix files in a cumulative security update for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:
897225Note This update was first included in security update 953838 (MS08-045). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/897225/ )How to install hotfixes that are included in cumulative security updates for Internet Explorer
(https://support.microsoft.com/kb/953838/ )MS08-045: Cumulative Security Update for Internet Explorer
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP SP2 installed.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.
Registry informationTo enable this hotfix, follow these steps. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the HTML-editing environment, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/aa753630.aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 949922 - Last Review: August 15, 2008 - Revision: 2.0