Article ID: 950198 - View products that this article applies to.
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In order to troubleshoot a content conversion issue on a Microsoft Exchange Server 2007 server, you can enable Pipeline Tracing and Content Conversion Tracing after you install Update Rollup 4 on the Exchange server.
After you do this, a folder that is named ContentConversionTracing is created inside the path that is specified by the PipelineTracingPath parameter if Content Conversion tracing is enabled. Inside the ContentConversionTracing folder, content conversion creates the following two subfolders:
For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007Note This update rollup package extends the tracing for known content conversion failures and also generates an after-conversion snapshot for all messages that are in pipeline tracing.
For more information about how to use pipeline tracing to diagnose transport agent problems, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb125198.aspxFor more information about content conversion tracing, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 950198 - Last Review: January 15, 2015 - Revision: 1.1