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When you go offline in Microsoft Dynamics CRM 4.0, the go offline process does not download a user record to the local Microsoft SQL Server Desktop Engine (MSDE) database. This problem occurs if the following conditions are true:
The user is in a child business unit.
The user has a role where the read permission on the User entity is at the Business Unit depth only.
Additionally, you cannot create the offline user interface because the SystemUser information is missing.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards