The Configuration Manager 2007 International Client Pack installation process fails, and you receive a "Setup cannot start SQL Server to perform the upgrade" error message

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SYMPTOMS
Consider the following scenario:
  • You run Microsoft System Center Configuration Manager 2007 by using a named instance of Microsoft SQL Server as the Configuration Manager database.
  • No default instance of SQL Server is installed on the server that hosts the Configuration Manager database.
  • You try to install Configuration Manager 2007 International Client Pack (ICP) on a site server that is running an English version of Configuration Manager 2007.
In this scenario, the ICP installation process fails, and you receive the following error message:
Setup cannot start SQL Server to perform the upgrade
Additionally, the SMSSETUP.log file may contain information that resembles the following:
Date_time SQLTestQuery, SQL Server is down.
Date_time Start default SQL server service
Date_time Cannot start MSSQLServer on \\Computer_name
CAUSE
The Icpsetup.exe program tries to query data against the default instance of SQL Server. If the default instance is not installed, the installation process fails.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You can apply this hotfix on a site server that is running an English version of Configuration Manager 2007.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Configuration Manager 2007 International Client Pack 1
File nameFile versionFile sizeDateTimePlatform
Icpsetup.exe4.0.5931.4004,096,50401-Jan-200810:35x86
System Center Configuration Manager 2007 International Client Pack 2
File nameFile versionFile sizeDateTimePlatform
Icpsetup.exe4.0.5931.7004,096,50401-Jan-200810:35x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
An International Client Pack displays the user interface elements of the Configuration Manager 2007 client in the language of the client's operating system. A Configuration Manager 2007 user who has a localized Configuration Manager 2007 client and a localized operating system can use the Configuration Manager 2007 client user interface in their own language. For more information, visit the following Microsoft TechNet Web site:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
sccm 2007 icp icp1 icp2
Properties

Article ID: 950531 - Last Review: 01/15/2015 15:51:12 - Revision: 1.1

  • Microsoft System Center Configuration Manager 2007
  • kbnosurvey kbarchive kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB950531
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