Article ID: 951178 - View products that this article applies to.
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You upgrade to Microsoft Dynamics CRM 4.0. When you delete cases from a queue, or when you assign records, you receive one of the following error messages.
Error message 1
Record is unavailable.
Error message 2
If you have enabled platform tracing, you receive an error message that resembles the following error message:
More than one user queue was found for the given object.
Error: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Error Number: 0x80040216
Error Message: More than one user queue was found for the given object.
Error Details: More than one user queue was found for the given object.
>MessageProcessor fail to process message 'Assign' for 'entityname'.
Crm Exception: Message: More than one user queue was found for the given object., ErrorCode: -2147220970
This problem occurs because an SQL database trigger was created for an earlier version of Microsoft Dynamics CRM. After you upgrade to Microsoft Dynamics CRM 4.0, the trigger is no longer necessary. However, the trigger is not removed from the database. Therefore, the queue item records are not deleted appropriately. Additionally, the trigger also causes problems when you assign records that have a relationship to the queue item entity. For example, you assign the following records:
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes