This article has been archived. It is offered "as is" and will no longer be updated.
When you run a discovery operation in Microsoft System Center Operations Manager 2007 Service Pack 1, and a cluster node is discovered, some computer properties may not be collected for the cluster node. For example, the DNS host name, the security identifier (SID) and the Active Directory organizational unit of the cluster node may not be collected. Therefore, some Operations Manager workflows may not function correctly. For example, if the DNS host name is not collected in an Operations Manager 2007 environment that has the Microsoft Exchange Server 2007 Management Pack applied, the following event may be logged:
Event Type: Warning Event Source: Health Service Modules Event Category: None Event ID: 10720 Date: Date Time: Time User: N/A Computer: ComputerName Description: The Backwards Compatibility mapper module was not able to start because discovery has not fully completed for this Health Service. This is a transient issue, the affected rule(s) will be unloaded and the Health Service will restart them when initialization is complete.
This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer tot his article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must have System Center Operations Manager 2007 Service Pack 1 installed.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
Hotfix installation instructions
You must apply this hotfix on each computer that hosts an Operations Manager 2007 Management Server role. To apply the hotfix, copy the following file to a local folder or to a shared folder, and then run the file:
Note You can run this file either in Windows Explorer or at a command prompt. The hotfix installation process automatically restarts the services that are related to Operations Manager 2007.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1, x86-based version
System Center Operations Manager 2007 Service Pack 1, x64-based version
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.
For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates