Error message when you try to remove a manager from a user in Microsoft Dynamics CRM 4.0: "An error has occurred"

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Consider the following scenario. A user is assigned a manager in Microsoft Dynamics CRM 4.0. You try to remove the manager from the user, and you leave the Manager field blank. In this scenario, you receive the following error message:
An error has occurred. Try this action again. If the problem continues check the Microsoft Dynamic CRM Community for solutions or contact your organization's Microsoft Dynamic CRM administrator. Finally you can contact Microsoft Support.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Article ID: 951549 - Last Review: 01/15/2015 15:54:40 - Revision: 4.0

  • Microsoft Dynamics CRM 4.0
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